Shipping policy

1. Where we ship

We ship to: Romania, All EU Members and the USA. The countries available to you appear at checkout. If your country is not listed, we cannot deliver there.

2. Processing and production time

All products are made to order. Production takes [2-5] business days after your payment is confirmed. Business days are Monday to Friday, excluding public holidays in Romania. Production and delivery may take longer during peak periods such as Black Friday and Christmas.

3. Delivery times

Estimated delivery times are shown at checkout and in your confirmation email. They run from the end of production and depend on your destination:

These are estimates, not guaranteed dates, and they do not include the production time in section 2. In every case, we will deliver your order within 30 days of your order confirmation unless we agree a different date with you. If we fail to deliver in time, you have the legal right to ask us to deliver within an additional period suited to the circumstances, and to cancel the order and receive a full refund if we still don’t deliver.

4. Shipping costs

Free Shipping. Prices include VAT where required by law.

5. Customs, duties and taxes (non-EU destinations)

Orders shipped to some countries may be subject to import duties, taxes and customs fees charged by your country. These charges are not included in our prices or shipping costs and are your responsibility, unless they are shown as collected at checkout. Customs rules differ by country, so please check with your local customs office before ordering. If you refuse a parcel or fail to pay these charges, section 8 applies. Learn More

6. Order tracking

Once your order is dispatched, we email you a tracking number and link. Tracking may take 24-72 hours to show updates. Larger orders may be dispatched in more than one parcel, possibly at different times and from different locations, at no extra shipping cost to you.

7. Delivery address

Please check your shipping address carefully before paying. You are responsible for providing a correct, complete address, including a phone number. We cannot change an address once production has started. If you made an address error, you cover the cost of re-shipping. In case you want to change the address, this can be done within 1-2 days of placing the order by messaging us on instagram at @preaimpads (recommended), or email support@preaim.store. .

8. Failed, refused or unclaimed deliveries

If the carrier cannot deliver because of an incorrect address, a refused parcel, unpaid customs charges, or a parcel not collected in time, the parcel may be returned to us. We will contact you to arrange re-shipping, and you will pay the new shipping cost. If you prefer not to have it re-shipped, we will refund the price of the goods paid, less the delivery and return costs we incurred, to the extent permitted by law. This does not affect your legal right of withdrawal under our Refund & Returns Policy.

9. Delays

Carriers, customs or weather can delay delivery. If your order has not arrived by the end of the estimated delivery window, please contact us at instagram at @preaimpads (recommended), or email support@preaim.store with your order number, and we will track it with the carrier and keep you informed. Delays do not entitle you to compensation beyond your legal rights, including those described in section 3.

10. Lost parcels

If tracking shows your parcel as lost, or it hasn’t arrived [15] business days after the end of the estimated window, contact us at instagram at @preaimpads (recommended), or email support@preaim.store. We will open an investigation with the carrier and, if the parcel cannot be found, reship your order or refund you, as you prefer.

11. Damage in transit

Please inspect the parcel on arrival. If it is visibly damaged, photograph the packaging and note the damage with the courier if possible. Then email us with your order number and photos, ideally within [14] days of delivery. See Section 6 of our Refund & Returns Policy for how we resolve damaged items.

12. Returns

Returns must be sent to the return address in our Refund & Returns Policy, not to the address the parcel was sent from.

13. Legal rights

Nothing in this policy limits your rights as a consumer under Romanian and EU law.

14. Contact

For any shipping question,message us on instagram at @preaimpads (recommended), or email support@preaim.store.